• How do I order?
• What methods of payment do you accept?
• When will I receive my jewelry? And shipping options...
• What if my order doesn't arrive?
• Do you do custom designs?
• Where can I shop for your jewelry in person?
• I am buying this as a gift, do you gift wrap?
• Do you have some sort of warranty?
• Exchanges
• How do I care for my jewelry?
• Do you have a mailing list?
• I'm not receiving your newsletter and I signed up! What should I do?
• Do you do wholesale for stores?
• Who does your web design & photography?
• Privacy Policy

• • • How do I order?
It's easy! When you're browsing through the shop & see pieces you like, all you have to do is click on the thumbnails to view more information about the piece. If you'd like purchase, just click on the "add to cart" button located right under the item description. From there, a new window will open up & reveal your cart contents, and you can proceed to the checkout and pay directly with your credit or debit card.

• • • Payment methods:
I accept credit & debit cards directly. My shopping cart is SSL secure!
Paypal is also accepted!

If you do not want to pay online under any circumstances, you can send a money order or cashier's check.
Items will be held for up to 7 business days for you. No exceptions.

• • • When will I receive my package?
ALL orders are shipped within 3 business days of when your order was received, but usually even more quickly than that.

ALL orders over $125 will receive USPS Shipping within the USA!

All items are shipped insurance via USPS First Class or UPS Ground .
International shipments cannot be insured, so keep this in mind when ordering.

Shipping options within the United States:
• USPS First Class Mail (arrives in 3 to 10 business days): $5
• UPS Ground (arrives in 1 to 7 business days): $10

Shipping options outside the U.S.A.:
• Canada Parcel Post and USPS Global Priority Mail for $10USD & should arrive within 7 to 10 business days. Sometimes it takes a bit longer, though, which is beyond my control.

• • • I think my package was lost or stolen.
All items are shipped insurance via USPS First Class and UPS Ground.
International shipments cannot be insured, so keep this in mind when ordering.

If your insured package arrives damaged, is lost, or stolen, I will do my part to get your money back! With USPS, claims cannot be filed for lost or stolen items until 30 business days have passed since the ship date.

• • • Does KMD do custom orders?
What kind of jewelry designer would I be if I didn't? ;) Of course I do! And, I love, love, love to! Please check out this page for custom ordering information & then contact me with whatever information you need or your ideas!

• • • I want to shop for your jewelry in person- can I?
You can, and hopefully my pieces are carried in a store near you. Check out the list of boutiques & galleries that carry Kelly Meeker Designs to find out.
If something in your area isn't listed, ask your favorite little shop to carry my jewelry. Maybe they will!

• • • Do you gift wrap?
Yes! And, it's free. Otherwise, it comes with free gift packaging (gift box with filler & a black velvet pouch), so you can see it before you give it, if you'd like. KMD is trying to go as green as possible, so if you need more than one gift box, let me know via the note section of the checkout!

• • • Do you have a warranty?
Oh, you bet I do! And it is WAY better than other jewelry designers warranty that I've been able to find, too!

I design & create heirloom quality jewelry. I want my pieces to last through generations. I stand by my craftswomanship & my customers! You get what you pay for & then some, if you know what I mean.

My jewelry is GUARANTEED not to break for up to one year due to normal wear & tear. If it were to break, I will fix it at absolutely no cost to you. Please note, though, that some materials aren't always available, so, if in the unlikely case something needs to be repaired, materials may have to be substituted, if necessary.

• • • Returns & Exchanges
I know you love my jewelry or you are buying a gift because you think someone else will- but, in the unlikely case that you or the gift recipient wants to return the item, here's my policy:
Kelly Meeker Designs offers an exchange of equal or lesser value if you are not satisfied with your purchase! Please email me within 7 days of receiving your package if you'd like to exchange your item for something else. I have to receive your return package (send it back insured, with delivery confirmation! Also include the receipt that you received in your package) within 21 days of your receiving it in order to do the whole exchange thing.
Earrings are not returnable or exchangeable under any circumstances for obvious health reasons!

• • • Taking care of your jewelry isn't as difficult as it seems!
Here are some tips to keep your jewelry in tip top shape!
• Always put your jewelry on last. Get dressed, do your make-up and everything else you may do, then put on your jewelry!
• Don't store your jewelry in direct sunlight or even bright lights - this can fade certain stones over time & we certainly don't want that to happen, do we?
• Store your jewelry in an air tight container or bag. Ziplock bags will do the trick. This helps prevent tarnish. There are tons of jewelry boxes that look good & help prevent tarnish, too. HSN & QVC arre good places to check out! Do NOT store sterling silver and 14k gold filled jewelry in the same box unless they are in a ziplock bag!
• Finally, you can polish your jewelry with a variety of different things. Connoisseurs has a huge variety of polishing cloths & dips to choose from - just make sure what you choose is safe for the materials in your jewelry. Some polish can damage stones & pearls, so be sure to read the labels!

• • • Do you have a mailing list?
You bet I do! You can sign up to receive all of the latest KMD news & exclusive offers on this page.
Please make sure you follow the instructions so you receive it in your inbox!

• • • I'm not receiving your newsletters or emails! What should I do?
My guess is you can thank your SPAM filters, ISP, or whatever thing it is you use for your email. You need to make sure my email address: kelly@kellymeekerdesigns.com is added to your safe senders list or white list.
Below are instructions for specific email clients...
Hotmail:
• Go to the Options page.
• On the left side of the page, click Mail, & then Junk E-Mail Protection.
• Click Safe List.
• Type an email address or domain (in this case kellymeekerdesigns.com) from which you always want to receive messages, then click Add. Now you should be all set.

Yahoo:
• Click the "add contact" button located on the left in your address book.
• Now enter my email address: kelly@kellymeekerdesigns.com
• Then click "save contact". Now, you should be all set.

AOL:
• Go to your Address book & click "add".
• Add kelly@kellymeekerdesigns.com to the email field.
• Click Save. You should be all set.

GMAIL:
• Click on the "contacts" link on the left of the screen.
• Click "Add Contact". • Add my email: kelly@kellymeekerdesigns.com to the email address field.
• Click on the "Save" button. It's Gmail, so you definitely should be all set.

Other email clients:
If you add kelly@kellymeekerdesigns.com to your address book, chances are you'll receive KMD newsletters in your inbox.

Still having problems after taking the steps listed above?
If it still goes to your junk mail folder, click on the "this is not junk" button or the equivalent.

• • • So, you want to carry my jewelry in your store?
I am always interested in having my jewelry in boutiques and galleries across the world! My minimum order is reasonable!
Please inquire if you are interested in wholesale orders. Be sure to include your business name, tax number & website address, if applicable.

Please note that it is absolutely required that the tags provided with my jewelry be used when my jewelry is for sale at your store or any events your store takes part in. By placing an order and purchasing my jewelry you agree to these terms.
Thank you!

• • • Who does the lovely design & photography for your site?
I do it all. EVERY single bit of it. It's awesome, huh?
Will I consider doing it for you?
I might. It depends on the time of year & how many orders I have going on at the time & when you need it done by and all of that other stuff.
Feel free to get in touch with me to discuss the possibility, if you'd like.

• • • Privacy Policy:
I'm not going to get into all of that legal stuff that you & I both probably don't understand completely.
So, I'll put it simply for all of us: I'm not going to share your information with anyone but my self, unless for some reason I'm required to legally.